Working in hospitality
Published at 12:54, Monday, 03 December 2012
Hospitality is an interesting job role. It is not something exclusive to itself but it rather an important aspect of various other companies and sectors closely tied wherever food and drink are involved. It can be a very rewarding role but it does require certain skills.
To this end, if you're interested in working in such an industry, it helps to know a little about the field you're trying to enter. When dealing with hospitality recruitment options, this knowledge can give you a distinct advantage over others interested in the role.
What is hospitality?
Before you apply for a job in this industry, it’s advisable to fully understand what hospitality means, as this will better demonstrate what is being looked for. To put it simply, hospitality is the relationship between a host and a guest. As a host or staff member of a facility, your job is to be hospitable. This means being open, friendly and providing an entertaining atmosphere for guests.
It should also be noted that there are some distinct differences between this and the general service industry. Service jobs simply deliver what is ordered but hospitality jobs require you to go further; keeping guests, visitors and customers happy.
What job opportunities are there?
Despite this specific requirement, hospitality jobs can be found in most places. Hotels and bars, for instance, have a great need for such positions. These roles encourage friendliness which, in turn, encourages customers to come back again and again.
Likewise, restaurants and other services related to food and drink also make good use of these roles but there is a difference between working at an established restaurant and a cheaper option. A waiter who knows the menu and can help customers, for example, could arguably be seen as being hospitable, taking whatever measures needed to accommodate the guest. This level of service is often associated with higher-end establishments but a general level of attentiveness is still needed at more basic eateries.
What qualifications are needed?
There aren't always any strict qualifications needed when applying for these just but since food and drink are often involved, any experience and qualifications in this area will definitely be an advantage.
If you're applying for a bar position, you must be of legal age and experience in bar tending, cocktail making or any relevant skills will also be highly valued. Those without experience can often find entry-level positions which provide training but it is important to show enthusiasm for the role when submitting your application as competition is likely to be high.
Finally, as you may have already guessed, these roles almost exclusively deal with interacting with other people. As such, you will need strong people skills. The highest paid jobs will expect you to be able to operate independently and help various customers and guests at one time. Multitasking and independent management skills are therefore traits you need to demonstrate. For those interested in entering hospitality via the academic route, there are plenty of courses and degree options open to you. Applying for these is an alternative way of setting foot on this particular career ladder and could see you attain a higher position as your first job.
Published by http://www.daltonlocal.co.uk
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